TV showing collection screen with orders ready and waiting to be prepared

Customer-facing order status display screens

Queue-bust effectively and efficiently with CollectionPoint displays that integrate with your ICRTouch EPoS. Keeping customers informed of their order status you’ll be reducing complaints and improving customer experience.
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Till showing collection screen at waiter station

Advertise

Use screen space to advertise to your customers. Let customers know all about your services as they anticipate their collection.

Automated Collections

Collection notifications are called from the CollectionPoint remote or when the kitchen finish a ticket on TouchKitchen.

Notifications

When an order is ready to collect, an animation for the corresponding ticket will pop up on screen, along with an audio announcement.

Automated Orders

When an order is placed on TouchPoint, the order gets sent straight to CollectionPoint.

Reduce queues

Keep the queues away from the counter at busy times and allow your customers to browse as they wait for their order to be prepared.

Estimated wait times

Let customers know how long their wait is likely to be with automatically generated wait times.

The benefits

  • When an order is placed on TouchPoint, the order gets sent straight to CollectionPoint.
  • Collection notifications are called from the CollectionPoint remote or when the kitchen finish a ticket on TouchKitchen.
  • When an order is ready to collect, an animation for the corresponding ticket will pop-up on screen, along with an audio announcement.
  • Displays customer ticket status / queue.
  • Individual ticket progress (i.e. ‘cooking’, ‘preparing’ and ‘ready’).
  • A pop up notification alerts customers when an order is ready for collection.
  • Audio call out available in multiple languages and accents.
  • Estimated preparation time auto-generated from recent orders.
  • Real estate for advertising to customers (video, motion-graphics and image slideshow).